MENU

How Can I Get Help?

Jun 4 2026 | By: PhotoBiz Knowledge Base

How to Contact PhotoBiz Support

Overview

The PhotoBiz Support Team is here to help with questions about your account, website, Client Galleries, ECommerce, Scheduler, domains, Mailbox, and other PhotoBiz tools. You can contact our Web Consultants by phone, live chat, or support ticket.

Live chat and support tickets are available through the PhotoBiz Assistant inside your PhotoBiz control panel. For the best support experience, make sure you are logged into the PhotoBiz account you need help with before starting a chat.

This guide explains how to contact PhotoBiz Support and where to find your support options.

Support Options

You can contact PhotoBiz Support using the following methods:

  • Phone
  • Live Chat
  • Support Ticket
  • PhotoBiz Assistant

Support Hours: Monday to Friday, 9am to 6pm EST

Phone Support

You can call PhotoBiz Support during regular support hours to speak with a Web Consultant.

Phone: 866.463.7620

Support Hours: Monday to Friday, 9am to 6pm EST

Live Chat

Live Chat allows you to message with a PhotoBiz Web Consultant directly from your PhotoBiz control panel during regular support hours.

For the best support experience, log in to your PhotoBiz account before starting a live chat. When you chat from inside your control panel, our Web Consultants can better review your account and help you with the specific area you are working on.

If you are not logged in, our team may need to ask for additional account information before they can assist you.

Support Tickets

You can submit a support ticket through the PhotoBiz Assistant in your control panel. This is helpful when you need to send a detailed question, include account information, or contact support outside of live chat hours.

Support tickets are sent to the PhotoBiz Support Team and are answered during regular support hours.

PhotoBiz Assistant

The PhotoBiz Assistant is available in the lower-right corner of your PhotoBiz control panel. It gives you quick access to support resources and account help.

The PhotoBiz Assistant includes:

  • Video tutorials
  • Links to help articles
  • PhotoBiz Support phone number
  • Live chat, when available
  • Support ticket submission

Phone Support

STEP ONE

Log in to your PhotoBiz account.

For the best support experience, make sure you are logged into the account you need help with before contacting the PhotoBiz Support Team through live chat or support ticket.

STEP TWO

Look in the lower-right corner of your PhotoBiz control panel for the black and white question mark icon.

This icon opens the PhotoBiz Assistant, where you can access support options.

Live Chat & PhotoBiz Assistant

STEP THREE

Click the question mark icon to open the PhotoBiz Assistant.

From the PhotoBiz Assistant, you can search help articles, view tutorials, find the PhotoBiz Support phone number, start a live chat when available, or submit a support ticket.

Live Chat

Support Ticket

PhotoBiz Assistant

FINAL STEP

Choose the support option that works best for your question.

During support hours, you can call PhotoBiz Support or start a live chat. If live chat is unavailable, if you are contacting us outside of support hours, or if you need to send a detailed request, submit a support ticket through the PhotoBiz Assistant.

Additional Options and Helpful Notes

Live Chat and the PhotoBiz Assistant are both located in the lower-right corner of your PhotoBiz control panel.

Live Chat is best for quick questions during support hours. Being logged into your control panel helps our Web Consultants review your account and assist you more efficiently.

Support tickets are best for detailed questions, requests that require account review, or messages sent outside of live support hours.

The PhotoBiz Assistant can also help you find answers quickly by showing relevant help articles and tutorials.

Previous Post Next Post

Related Posts

How To View Video Tutorials

April 29, 2026

How To Change The Website Language

March 27, 2026

What image size can I upload?

June 3, 2026

How to Submit a Feature Request for PhotoBiz

March 25, 2026

CLOSE