What Is My Membership Level?

How to Check Your PhotoBiz Membership Plan Details

Overview

Your PhotoBiz membership details show your current plan, billing frequency, total charge, and active services connected to your account. This is the best place to check what you are paying for each month or year.

This guide explains how to find your membership details inside your PhotoBiz account. You can use this section to review your active products, confirm whether your account is billed monthly or annually, and see any add-ons or professional services connected to your subscription.

By the end of this article, you will know where to review your current PhotoBiz membership plan and billing details.

STEP ONE

The My Account section will open to the Membership screen.

STEP TWO

Review the Your Products section. This section shows the main products and services connected to your PhotoBiz account.

Depending on your account, this section may include your Website Package, domain names, mailboxes, Brand-Free Account, Original Files, or legacy products.

If a product is not currently active, it will show PAUSED next to the monthly total.

STEP THREE

Review the Other section. This section shows professional services and additional add-ons connected to your account.

Depending on your account, this may include services such as We Build It For You, Custom Site, SEO Go, Social Media, Dedicated Manager, Logo Design, additional storage, marketing extras, form extras, ECommerce extras, or PhotoBiz AI requests.

If a service or add-on is not currently active, it will show PAUSED next to the monthly total.

FINAL STEP

Review the Total Charge and Your Billing Cycle sections.

The Total Charge section shows the total amount connected to your current membership setup. The Your Billing Cycle section shows whether your account is billed monthly or annually.

If you have questions about your current billing, want to make changes, or are not sure what a charge is for, contact PhotoBiz Support. Our team can review your account with you and help explain your active products, add-ons, services, total charge, and billing cycle.

If you want to learn more about available upgrades, add-ons, or professional services, review the Premium Upgrades Overview article.

Legacy Membership Plans

Legacy membership plans are no longer offered to new clients, but they may still be active on older PhotoBiz accounts. If you are on a legacy plan, your Membership screen may show legacy products instead of the current Website Package.

If you need more file space, you may be able to upgrade your current legacy plan or convert your membership to the current Website Package. The Website Package includes 5,000 files.

Contact PhotoBiz Support if you need help reviewing your legacy membership options or converting your plan.

Additional Options and Helpful Notes

The Membership section can vary depending on your account setup. Some accounts may only show a Website Package, while others may show additional services such as domains, mailboxes, storage upgrades, marketing add-ons, form extras, ECommerce extras, PhotoBiz AI requests, or professional services.

For a full list of available upgrades and services, see the Premium Upgrades Overview.

Some changes can be completed directly from your account dashboard. Other changes may require help from PhotoBiz Support, especially if you are reviewing a legacy membership, removing an active service, or comparing multiple account options.

If you are not sure whether to upgrade, downgrade, or remove an add-on, contact PhotoBiz Support before making changes. This can help prevent accidental changes to important services such as your domain, mailbox, storage, forms, marketing tools, or file storage.

Troubleshooting or FAQs

Why do I see We Build It For You, Custom Site, or Jumpstart instead of Website Package?

If your account started with We Build It For You, Custom Site, or a Jumpstart package, you may see that service name listed in your membership details instead of Website Package.

These services include a one-time setup or build cost. After that one-time cost, your recurring membership includes the same ongoing services as the Website Package.

If you are unsure what your current charge includes, contact PhotoBiz Support. Our team can review your account and explain your active membership, billing frequency, and any connected services.

What does PAUSED mean?

If a product, service, or add-on shows PAUSED, it means that item is not currently active on your account.

Paused items may still appear in your Membership screen so you can see previous or inactive services connected to your account history. If you are unsure why an item is paused or whether it can be reactivated, contact PhotoBiz Support.

Why do I see add-ons listed with my membership?

Add-ons are extra services connected to your PhotoBiz account. These may include services such as a domain name, mailbox, Original Files, more storage, additional marketing emails, additional form submissions, ECommerce extras, PhotoBiz AI requests, or professional services.

Add-ons may be billed monthly or annually depending on the service and your account setup. Review your Membership screen to confirm what is active on your account.

What should I do if I do not recognize a charge?

If you do not recognize a charge or are unsure what a product, service, or add-on is for, contact PhotoBiz Support. Our team can review your account with you and explain your active membership, billing cycle, total charge, and connected services.

Can I change my membership or remove an add-on?

Some membership changes may be available directly in your account. Other changes may require help from PhotoBiz Support.

Before removing a service, make sure you understand what it controls. For example, canceling or removing services connected to your domain, mailbox, files, forms, marketing, or storage may affect features you currently use.

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