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How Do I Submit A Support Ticket?

Jun 26 2026 | By: PhotoBiz Knowledge Base

How to Contact PhotoBiz Support and Submit a Support Ticket

Overview

PhotoBiz offers several ways to get help with your account. You can contact the PhotoBiz Support Team by phone, live chat, or support ticket.

This guide explains your available support options and walks you through how to submit a support ticket from inside your PhotoBiz account. Submitting a support ticket is helpful when you need email support, want to include detailed information, or are contacting PhotoBiz outside of live support hours.

PhotoBiz Support Options

You can contact PhotoBiz Support using any of the options below:

  • Phone: Call 866.463.7620 during support hours.
  • Live Chat: Log in to your PhotoBiz account and open the PhotoBiz Assistant in the lower-right corner of your control panel.
  • Support Ticket: Submit a support ticket through the PhotoBiz Assistant if you prefer email communication or need help outside of live support hours.

Support Hours: Monday to Friday, 9am to 6pm EST

STEP ONE:

Log in to your PhotoBiz account.

Click the black-and-white question mark icon in the lower-right corner of your account control panel. This opens the PhotoBiz Assistant on the right side of your screen.

STEP TWO

In the PhotoBiz Assistant, scroll down until you see the option to create a support ticket.

Your account email address will be prefilled. This is the email address where replies to your support ticket will be sent.

Select the Product/Section you need help with from the drop-down menu. Then enter a clear subject for your request.

FINAL STEP

Enter as much detail as possible about the issue or question you need help with. Include page names, website links, order numbers, email addresses, domain names, or screenshots when they are helpful.

After you submit the ticket, you will receive a ticket number confirming that your request was sent to the PhotoBiz Support Team. A team member will follow up with you during regular support hours.

Additional Options or Helpful Notes

For urgent questions during business hours, phone or live chat may be the fastest way to reach the PhotoBiz Support Team.

Support tickets are best for detailed requests, account changes, billing questions, domain or email questions, and issues that may require screenshots or additional research.

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