To make your domain name work with your PhotoBiz site, you need to have your nameservers pointed to ns.rackspace.com and ns2.rackspace.com. We are more than happy to do this for you, or you can do it yourself.
Below are instructions on how to change your name servers with 1&1.
Note: Changing your name servers does not transfer your domain registration. You will need to keep your domain current with your domain registrar.
IMPORTANT EMAIL NOTE:
If you have domain-based email (i.e. email@example.com), please send your email provider's MX records to our Support Team BEFORE you change your name servers (the next step). If you change your name servers before we have your email's MX records set up on our servers, your email will go down. Your email will be restored within 2-24 hours after your MX records have been added to our servers.
Note: If your name servers are appearing as "Unmodifiable" this usually means you have a website built using 1&1's website applications. Click on Website Applications from the left-side menu, and choose Website Builder. If you have a website under Website Builder you will need to delete it in order to change the name servers, and click on Domains to return to your Domain administration panel. You should be able to update your name servers.
If you need assistance with this or any aspect of your PhotoBiz account, you can reach our Support team at +1.866.463.7620 Monday - Friday from 9AM to 8PM EST, or by placing a support ticket from the Support link in your Control Panel.